Due to the strict banking regulations governing the sales of health products that are unapproved by the FDA (like Kratom), it is difficult for Kratom vendors like us to find a credit card processing company that will reliably handle our customer's payments and transactions. Although this is annoying and inconvenient to both our customers and us, we have found a safe and secure way to process your credit cards. By using SquareUp, an online payment processing company, we are now able to securely process your credit card payment and complete your order at your convenience. When you have selected your items and decided to checkout, you will be presented with three options on the payment screen:
- I would like to pay by having a SquareUp Invoice emailed to me (recommended): If you are a new customer making a first time purchase or a repeat customer who has new credit card information, we recommend that you choose this option to complete your payment for your order. When you choose this option, your order will be added to our system and we will began processing. Using SquareUp, we will send an invoice to your email address requesting you to complete your payment for the amount of your order. You will receive instructions from SquareUp on how to input your payment and billing information. After your payment has been processed and received, you will promptly receive a confirmation email. A tracking number for your shipment will be sent to you when it has been completed. For convenience on future orders, you may choose to store your payment and billing information, allowing us to quickly complete this step and ship your order next.
- I am a repeat customer with a payment method on file: If you are a repeat customer who has opted for us to store your payment information, we recommend that you choose this option. Your preferred payment method will be charged the total amount when we receive your order. Your order will be processed and mailed as soon as possible.
- I would like to speak to someone and pay for my order over the phone: If for any reason you do not feel comfortable with using the SquareUp invoice payment option to complete your order, you may call us at (720) 583-5351 and speak to a professional who will assist you with completing your order. Any information discussed during your call will be treated as strictly confidential.
We apologize for the inconvenience and we promise to keep working to secure a payment processer that will eliminate the need for these extra steps. Your business and patience are greatly appreciated. Please feel free to contact us if you have any questions or concerns.